The electrical contractor's guide to dispatch & route planning software
In this guide
What actually matters when you're comparing tools
Search "electrician dispatch software" and the same five or six names come up everywhere: ServiceTitan, Housecall Pro, FieldEdge, Service Fusion, Workiz. Most of them are dispatch boards first — a visual calendar where an office manager drags jobs onto a technician's day. That's genuinely useful, but it's a different thing from route optimization, where the software itself calculates the most efficient order and assignment of jobs based on drive time, license level, and job type, not just who has an open slot.
That distinction carries extra weight in electrical work, because licensing isn't optional the way it is in some trades — a journeyman can't legally take on work that requires a master electrician, and a route planning tool that ignores that will happily send the wrong tech to the wrong job. The National Electrical Contractors Association sets standards across the industry precisely because that distinction matters so much on the jobsite.
How the major electrical dispatch platforms compare
| Software | Built for electrical | Route optimization | Pricing model | Best fit | Watch out for |
|---|---|---|---|---|---|
| Midpoint | Built for route-based trades, electrical included | Automatic drive-time sequencing, re-optimizes on any change | Per-tech, scales from a solo operator up | Electrical contractors who want tech routing calculated automatically instead of assigned by hand on a dispatch board | Not a full CRM, estimating, or invoicing platform — built to run alongside one, or replace a manual dispatch process directly |
| ServiceTitan | Enterprise electrical & home services | Dispatch board with GPS tracking; an AI add-on can re-evaluate assignments on higher tiers | Quote-only; operators commonly report $245–$398 per tech/month, roughly $2,940/tech/year | 10–50+ tech commercial electrical shops with complex, permit-heavy dispatch | Expensive, complex onboarding, and pricing isn't published anywhere — you won't know your real cost until a sales call |
| Housecall Pro | General home services, electrical included | Manual dispatch board with GPS tracking; route optimization requires the Essentials tier specifically | Published pricing: Basic $69/mo (1 user), Essentials $169/mo (5 users), MAX custom above that | Growing residential electrical shops that need more than basic scheduling but can't justify ServiceTitan | QuickBooks sync and GPS fleet tracking both cost extra; route optimization is locked behind a higher tier, not included by default |
| FieldEdge | Built specifically for HVAC, plumbing, electrical | Manual dispatch board; strongest on flat-rate pricebook depth, not route optimization | Quote-only; operator-reported figures commonly cited around $200–$600/mo depending on team size | Electrical shops already anchored to QuickBooks Desktop wanting tight accounting sync | Routing is still a manual, drag-and-drop task; mobile app less polished than ServiceTitan or Housecall Pro |
| Service Fusion | Electrical, HVAC, plumbing | Color-coded dispatch board, considered one of the more specialized options for mid-size electrical shops; assigning by proximity is still a manual judgment call | Flat rate, unlimited users — commonly cited around $165/mo | Mid-size electrical shops with a lot of office staff who benefit from flat, per-company pricing | Interface looks dated next to newer tools; a dispatcher is still eyeballing who's closest each morning |
| Workiz | Multi-trade, electrical included | Dispatch board with GPS tracking, built around inbound call handling and AI auto-assignment | Starting around $65/mo; real cost climbs with per-user and add-on fees | Electrical shops where a high volume of inbound calls is the top bottleneck, not route efficiency | Advertised starting price is misleading once phone, SMS, and payment processing add-ons stack up |
Pricing reflects commonly reported figures from vendor pages and third-party operator research as of 2026 and varies significantly by team size, contract terms, and add-ons. Several of these vendors don't publish pricing at all — confirm current cost directly before deciding.
Where Midpoint fits
Most of the platforms above are dispatch boards: an office manager or dispatcher still decides which tech goes where, then drags the job onto that tech's calendar. That works, but it puts the route-planning burden on a person doing mental math about drive time, tech location, license level, and job urgency — every single morning, and again every time an emergency call comes in mid-day.
Midpoint automates that specific piece. Jobs get tagged by required license level, so a route never assigns permitted work to a tech who isn't qualified for it. Multi-phase commercial work — rough-in, inspection, trim-out — gets scheduled as connected stages instead of disconnected one-off visits, and the whole route re-optimizes automatically when an emergency call gets inserted or a job runs long.
The fastest way to see the difference: pull up your dispatcher's actual schedule from a busy day last week — the one with an emergency panel call inserted mid-morning — and run it through a trial of whichever tool you're evaluating. Most dispatch boards will show you the same manual reshuffling you already did by hand; a route optimization tool should show you a better sequence than the one you actually ran.
When a competitor might make more sense
If you're a 10–50+ tech commercial shop handling permit-heavy, multi-site dispatch with complex revenue-ops needs, ServiceTitan's breadth covers ground Midpoint isn't trying to cover, and the price tag is likely justified by the additional tools alone.
If you're a smaller residential shop that wants a polished, consumer-facing booking experience and can live with route optimization being gated behind a higher tier, Housecall Pro is a reasonable middle ground.
If your bookkeeping runs entirely through QuickBooks Desktop and that sync is non-negotiable, FieldEdge's accounting integration is more mature than a routing-first tool can offer.
If your office runs a lot of support staff, Service Fusion's flat, unlimited-user pricing can be a real cost advantage over per-seat platforms, routing limitations aside.
If a high volume of inbound calls is your actual bottleneck rather than route efficiency, Workiz's call-handling features may solve the more urgent problem first.
Where Midpoint tends to win the comparison is electrical shops with enough daily change — emergency calls, multi-phase commercial jobs, techs with different license levels covering overlapping territory — that manual dispatch has become a real time cost, but that don't need, or want to pay for, a full enterprise revenue-ops platform.
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